T-Mobile in Vacaville, CA Open now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  August 07, 2019, by Daniel Johnston
  Highly unprofessional environment, possibly the worst customer service, I have ever experienced. I came to purchase possibly two LG S 6 Edge gold phones with my gf. They did not even greet me or ask how they could help they only spoke to my gf. When we walked in the salesperson was involved in watching a football game on his phone when he revealed to us that he placed a bet of $900 on it so of course this is going to take more precedence then selling us phones, I decided to not even speak to him after that because what would be the point. We called prior to coming explaining our situation, we needed a phone ASAP. They were closing in 15 minutes, that is still no reason to provide terrible customer service, especially when the sale would have totaled out between 1500 - $2,000, they even make a commission off of it. I stated that I am a IBO with Amway and that Tmobile is a partner store they looked at me like I was from another planet. Now this is the first time I've ever tried to I use my Amway t-mobile site, so I had difficulty navigating it to receive a discount and my points I collect. So at this point none of them spoke to me still. The assistant manager came over with a contract stating that I need to sign this. I told her I wasn't going to sign anything until I was able to receive my benefits from my company. She then told me that she did not like how I was speaking to her. She said that she would have to call somebody and I said for customer service, it seems she was implying she was going to call security because she had to close the store when they were making a sale. She then called up her "Manager" who had prior knowledge to Amway partnership and told her that they're no discounts or points received basically she lied to make me sign the contract. Then they tried to pull the $50 restocking fee on me when I did not even sign the contract yet. I said no you will not do that and then they said well I guess I'll just void it out. I've noticed that most t-mobile stores are run by highly unprofessional uneducated teenagers and 20-somethings who think that they are the VIP of cell phone sales and they present themselves as drug users.
• ★ ☆ ☆ ☆ ☆

  May 21, 2019, by Cameron Downing
  Very bad customer service, long wait times just to make a simple purchase. Instead of trying to get customers in and out they talk about favorite foods and birthdays...etc. horrible customer service